Operations Head - Ahmedabad

Business/Function/Site: Head Office
Direct Reporting To (UJR): Operations Director
Department: Operations

Job Purpose: Responsible for resolving user queries, approving user posts and transactions on the portal

Roles & Responsibilities:
Key Roles

• Verifying the users, content posted on the portal and revenues released
• Resolving queries raised by the users using our customer care methods
• Coordinating with the IT team for any portal issues
• Track the user and post generations on the portal and report them to the Operations Director
• Making sure that the newsletters, online activities and promotions are conducted in an appropriate manner
• Ensure the accounts created and services posted are genuine and can generate business value.
• Manage the interns allotted in the team and motivate their activities.
• Gather user feedback for the portal and report them to the IT team.
• Stay up to date with recent market and industry trends, competitors and leading customer strategies.

EXPERIENCE & EDUCATIONAL REQUIREMENTS
REQUIRED QUALIFICATIONS: (degree, training, or certification required)

• Graduation in IT or Computer Science
• Fluent with English & Hindi
• Any Technical Certifications a plus
• Proficient with Internet Browsing & Mobile Applications
• Efficient with MS word, Excel & PowerPoint

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

• 3+ years of experience in IT and/or CRM
• Experience with user data management
• Well equipped with ecommerce industry
• Management experience a plus

Send your updated resume dharmendra@karmaasolutions.com