Senior Product Manager (Lottery Operation) - Central Africa

Senior Product Manager (Lottery Operation)

 

Location: Central Africa

 

Reports to Business Head

 

Department Operations

 

General Duties:

·         Managing the company's overall lottery and gaming operations

·         Overseeing the management of the lottery distribution channels

·         Monitoring the draws and ensuring compliance with regulations

·         Developing and implementing the marketing strategy

·         Ensuring an outstanding level of customer care and retention

·         Building up and maintaining relationships with government regulatory bodies, business partners and industry stakeholders

 

Operations:

·         Review and analyse sales statistics for each sales channel and provide required directions and advice on how to continue to increase sales.

·         Continuously monitor sales patterns and develop “Performance-Related Pay Models,” considering factors such as: payments for best sales agents, local income levels, our product pricing, and prices of competitors.

·         Ensure accurate reconciliation all sales in timely manner.

·         Conduct field analysis and map territories to expand network through agents, new retail stores set-up or Franchise agreement (where applicable).

·         Ensure Company standards are met across Retail, Marketing and Customer Service.

·         Ensure to safely organise payments for all winnings, especially those related to larger payments for lottery winners.

·         Help prepare OPEX and investment budget projections and detailed cash flow analysis of the business, with P&L responsibility.

·         Propose and organise marketing campaigns to the demographic present in the country/area. Assist in arranging any campaigns in relation to Lottery Winners.

·         Conduct market studies to collect customer feedback and generate reports on the findings for the Product and Marketing teams.

·         Conduct reviews of the competitors in the given country and produce quarterly reports on their business actions (product, pricing, marketing etc.).

 

Compliance:

·         Source and negotiate commercial licensing, distribution, and supply agreements. Review contracts and ensure all required adjustments are negotiated and amendments are implemented, with the aim of minimising risk while protecting the interest of the business.

·         Ensure compliance with the country’s legislations and regulations.

·         Assist in preparation of documentations and presentations for the local tax office and regulators.

 

Talent:

·         Assist with hiring of local business divisions: HR, Marketing, Accounting, Retail, IT.

·         Ensure retention of employees through ongoing training and motivation.

·         Tailor or draft training to the specific project/product launch. Ensure to train all agents and staff on any new product releases.

·         Provide full training on product & cross-selling techniques.

·         Act as a role model and train local retail managers on the full scope of Managerial skills.

 

Personal traits and previous experience:

Master’s degree in business administration.

3+ years of B2C iGaming commercial or operations experience, preferably as a product manager or ops manager in the lottery industry.

Experience in launching & operating fixed odd lotteries in various format.

Good oral and written French and English.

Proficiency in MS Office applications (Excel, PowerPoint, Word).

Excellent Project Management skills.

Strong analytical skills and can focus on details without losing track of the bigger picture.

Innovative, showing a high degree of own initiative and independent working style.

Capacity to readily adapt to a changing and dynamic environment.

Experience gained in African countries

 

Interested candidate send resume dharmendra@karmaasolutions.com